Our Commitment
82 Lottery Private Limited aims to handle legitimate complaints fairly and efficiently.
Types of Complaints
Users may raise complaints concerning:
- account access;
- verification;
- payments;
- withdrawals;
- technical issues;
- security;
- suspected impersonation;
- platform conduct;
- privacy concerns;
- other service-related matters.
How to Submit a Complaint
Use the official support/contact facility available on 82lotttery.sbs.
Include:
- your registered account details where appropriate;
- transaction reference where relevant;
- date and approximate time;
- description of the issue;
- supporting evidence where available.
Never include your password, OTP, PIN, or other confidential authentication credentials.
Review
Complaints will be reviewed based on the available information and applicable platform rules.
Additional information may be requested where necessary.
Fraud Complaints
Reports involving suspected fraud, phishing, impersonation, unauthorized payments, or account compromise should be reported as soon as possible.
Resolution
We aim to provide an appropriate response after reviewing the complaint.
Resolution time can vary depending on the complexity of the matter and whether third-party payment or service providers are involved.
Escalation
If an issue cannot be resolved through normal support channels, users may use any escalation mechanism made available through the official platform or applicable legal framework.